Customer Relationship Management serves many valuable purposes but is often dumbed-down to just being an IT tool or a contact management app. CRM is so much more than that. CRM is a strategy that fundamentally changes how a company operates and, more importantly, how they gain a significant competitive advantage.
16% of people who received bad customer service, complain about it on social media. 52% tells their experience to family and friends. And more than 60% of consumers are influenced by other people’s comments about companies and their customer service. Zendesk – What is bad customer support? _
You’re not listening to me.
Remember that the customer needs you to listen to them, not vice-versa. If the customer is ‘acting up’, there are tons of better ways to solve that problem. Remind the client that you are there to help them.
We always have a love-hate relationship with our mail client, whichever one we use. The way emails get threaded, the insufficient labelling system or the unclear way our mail client sorts through our inbox. It’s not much different with Gmail, by far my favourite client. Luckily, there’s plenty of tricks you can use to make your mail client more adapted to your needs.
With 2014 showing up on the horizon, it is becoming that time of the year again that everyone asks about your new year’s resolutions. We have been thinking about this a lot for PieSync, but we first want to reminisce about the past 12 months.As 2013 is the first full year in the existence of PieSync (the company was founded in October 2012), it won’t surprise anyone it was filled with difficult choices, important life lessons and unexpected twists and turns all making it the most exciting year yet.The most important event has probably been nailing down our company mission as becoming a true global player in the synchronization and integration scene. But let me just start the overview instead of running ahead of myself:
Anyone can tell you that accepting payments is vital for any business to survive.
And it used to be hard if you weren’t a recognized brand with proven trackrecord. Very hard.
Luckily we have seen some very interesting evolutions disrupting the entrenched payments market fuelled by every developer plunging into the SaaS pool, willing to pay a substantial amount to have this problem fixed for them. But more about these rising stars later.
I want to start you off with talking about my experience with looking for and implementing a payment solution for PieSync, we connect Highrise and Google Apps, during 2012. It started out very dark, but luckily it cleared up just in time.