Managers who pride themselves on landing a big project sometimes get lost in the next stages of the project. Ego clashes and reduced productivity within the team, lead to wasted resources and a mediocre outcome. Morale in the team drops, leaving everyone feeling deflated. This is why a lot of managers dread big projects. A big project is one in which a team of more than 10 people is directly involved for a period of more than 3 months on a large budget.
Picture this – you’re in sales, you’re mostly out and about meeting prospective clients, which takes up a huge chunk of your time. On top of that, you have thousands of other things to do like prepare data, punch in a market report, attend meetings. You’re always short on time. Well, let’s look at it from a different perspective –is it really a time shortage or inefficiency? How much of those 8 hours do we spend efficiently? 60% – 70% maybe. What’s eating 30% – 40% of our time? What can we do to increase productivity?
What our new website looks like Guess who updated their website “New PieSync Website”? That’s right, we did! 🙂 Do you want to know why? When we started, we were completely focused on our first synchronization connector; Highrise with Google. We’ve had some great successes with this service and happily kept over 2.5 million contacts … Continue reading Our New Website is Here!
Gmail is an ad-powered email inbox. It’s easy, it looks great and it’s very versatile. Don’t you just love it? If you’re anything like me, you’re always on the lookout for new Gmail tools and plugins to add to your Gmail inbox or to Google Chrome. You’re using them either to increase your productivity or just because it makes your life much easier.
I dissected my inbox and bring you the top 12 Gmail tools I’m using right now to turn my inbox into a powerhouse.
Customer Relationship Management serves many valuable purposes but is often dumbed-down to just being an IT tool or a contact management app. CRM is so much more than that. CRM is a strategy that fundamentally changes how a company operates and, more importantly, how they gain a significant competitive advantage.
16% of people who received bad customer service, complain about it on social media. 52% tells their experience to family and friends. And more than 60% of consumers are influenced by other people’s comments about companies and their customer service. Zendesk – What is bad customer support? _
You’re not listening to me.
Remember that the customer needs you to listen to them, not vice-versa. If the customer is ‘acting up’, there are tons of better ways to solve that problem. Remind the client that you are there to help them.
We always have a love-hate relationship with our mail client, whichever one we use. The way emails get threaded, the insufficient labelling system or the unclear way our mail client sorts through our inbox. It’s not much different with Gmail, by far my favourite client. Luckily, there’s plenty of tricks you can use to make your mail client more adapted to your needs.